Is the crystal in the photo the one I'll get?
For one-of-a-kind listings, yes. You get the exact piece shown. For choose-your-piece listings, each piece has a number in the group photo, and you get the number you pick. For listings with several similar pieces, I hand-pick one from the group shown, and the listing says so. Want close-ups first? Just message me.
Are your crystals natural?
Yes, unless the listing says otherwise. If a stone is dyed, heat-treated, coated (like aura quartz) or lab-grown, I say so right in the title or description.
Do stands come with the pieces?
Only when the listing says a stand is included. Otherwise, stands in the photos are just for display.
How much is shipping?
Shipping is based on packed weight and shown at checkout before you pay. Most small pieces ship for $9.95 by USPS within the US, and one box ships your whole order. See Shipping and Local Pickup.
Can I pick up locally?
Yes. Choose local pickup at checkout and I'll text you to set a time to meet in Monroe, WA. Pickup is free.
How fast do you ship?
Within 2 to 3 business days, with tracking emailed when it ships. For Christmas delivery, order by December 15.
Is there a free gift?
Every order of $75 or more gets a free Pocket Hug crystal heart gift box, added automatically while supplies last.
What if something arrives damaged?
Send me photos of the item and box within 48 hours of delivery and I'll replace it or refund it, with no return shipping on your end.
Can I return something?
Yes, within 14 days of delivery if it's unused and in the same condition. Mystery boxes and opened ritual boxes are final sale. See the refund policy.
What do the crystal meanings mean?
Meanings are traditional beliefs I share for fun and spiritual interest. They're not medical advice and don't replace care from a professional.
Do you do gifts?
Absolutely. Add a gift note at checkout, and check out the Holiday Gift Guide and Gifts Under $25.
Still have a question?
Message me through the contact page. I usually reply within a day.