Shipping policy

SHIPPING POLICY
Thank you for shopping with Hidden Gem Crystals. Here’s how shipping works.
Where we ship
We currently ship within the United States only.
Processing time
Orders are packed and shipped within 2 to 3 business days of purchase (Monday through Friday, not counting holidays). During busy times, like the holidays, it may take a little longer. If there’s ever a delay with your order, I’ll let you know.
Shipping rates
Shipping is based on the total weight of your order and is shown at checkout before you pay. We ship with USPS. Once your order ships, you’ll get an email with tracking.
Large and heavy pieces
Some of our showpieces, like large spheres, are very heavy, and shipping them can be expensive depending on where you live. You’ll see the exact shipping total at checkout. If you’d like a quote before ordering, send us a message through our Contact page and I’ll figure out the shipping cost for you before the order goes through.
Free local pickup
Local in the Monroe, WA area? Choose free local pickup at checkout. After you order, I’ll reach out to set up a time and a convenient public meeting spot in Monroe.
Packaging
Every crystal is wrapped carefully and packed to protect it in transit.
Damaged in shipping
If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and the box it came in. I’ll make it right with a replacement or a refund.
Lost or stolen packages
Please double-check your shipping address at checkout. If tracking shows your package was delivered but you can’t find it, check with neighbors and your local post office first, then contact us and I’ll help you file a claim with USPS. Hidden Gem Crystals isn’t responsible for packages sent to an incorrect address entered at checkout.
Questions
Reach out anytime through our Contact page.