Refund policy

REFUND POLICY

I want you to love your crystals. If something isn’t right, here’s how returns work.

Returns

You have 14 days from the day your order is delivered to request a return. To be eligible, the item must be unused and in the same condition you received it, with any original packaging.

To start a return, contact us through our Contact page with your order number and the item you’d like to return. I’ll send you the return address. Items sent back without first contacting us won’t be accepted.

Return shipping

The buyer is responsible for return shipping costs. I recommend using a trackable service and packing the item carefully, since we can’t refund items that arrive back damaged. Original shipping charges are not refundable.

Refunds

Once I receive and inspect your return, I’ll let you know if it’s approved. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card company may take a little longer to post it.

Items that can’t be returned

• Mystery boxes, since every box is a one-time surprise

• Gift boxes and ritual boxes that have been opened or used, including herbs, sage, palo santo and tarot decks

• Items marked as final sale

Natural variations

Crystals are natural, and every piece is one of a kind. Natural inclusions, color variations and small surface marks are part of what makes each stone unique, and they aren’t defects. When you’re getting a piece from a batch rather than the exact one shown, it will look a little different from the photos.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos. I’ll cover the fix, whether that’s a replacement, an exchange or a full refund. You won’t pay return shipping in this case.

Exchanges

If you’d like a different item, the fastest way is to return the original for a refund and place a new order.

Local pickup orders

Please look over your item at pickup. Local pickup orders can be returned within 14 days under the same conditions above.